At True Fortune Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial distress or personal harm. Operated by TrueBet Entertainment under our Curaçao eGaming licence, we take our duty of care to every player seriously and have implemented a comprehensive responsible gambling framework designed to help you stay in control of your gaming activity at all times. Our commitment extends beyond mere compliance with regulatory requirements; we genuinely care about your wellbeing and want every visit to our platform to be a positive experience.
We recognise that for a small number of individuals, gambling can develop into a problematic behaviour that affects their finances, relationships, and mental health. That is why we have invested in a robust set of player protection tools, trained our support staff to identify early warning signs of problem gambling, and partnered with leading UK-based support organisations to ensure that help is always available when you need it. This page outlines the tools and resources at your disposal, and we encourage you to familiarise yourself with all of them.
Our Commitment to Player Protection
True Fortune Casino has embedded responsible gambling principles into every aspect of our operations, from the design of our platform to the training of our customer support representatives. We display clear warnings about the risks associated with gambling throughout our website, ensure that all promotional materials are presented honestly and never target vulnerable individuals, and maintain strict internal policies that prioritise player safety above commercial interests. Our responsible gambling framework is reviewed and updated regularly to reflect the latest research and best practices in harm minimisation.
We operate a proactive approach to player protection, which means our team actively monitors player behaviour for patterns that may indicate problem gambling, such as significant increases in deposit frequency, chasing losses, or extended session durations. When we identify potentially concerning behaviour, we may reach out to you directly to offer support and information about the tools available to help you manage your play. In certain cases, we may apply mandatory cooling-off periods or deposit restrictions to protect your welfare, even if you have not requested them yourself.
Self-Exclusion and Account Controls
True Fortune Casino offers a comprehensive self-exclusion programme that allows you to take a break from gambling for a defined period or permanently. Temporary self-exclusion options include 24 hours, 7 days, 30 days, and 90 days, during which your account will be fully locked and you will not be able to log in, deposit, or place any wagers. For players who wish to stop gambling entirely, we offer permanent self-exclusion, which permanently closes your account and removes you from all marketing communications. To initiate self-exclusion, visit the responsible gambling section in your account settings or email [email protected].
In addition to self-exclusion, we provide cooling-off periods that temporarily suspend your account without triggering a full exclusion. During a cooling-off period, your account balance remains intact and will be available to you once the period expires. Please be aware that self-exclusion requests cannot be reversed during the selected period; this measure exists to protect you from impulsive decisions made during moments of vulnerability. If you have self-excluded and attempt to open a new account, we will take reasonable steps to identify and close the duplicate account as part of our commitment to upholding your self-exclusion decision.
Deposit, Loss, and Session Limits
We provide a full range of financial and time-based limits to help you maintain control over your gambling expenditure. Deposit limits can be set on a daily, weekly, or monthly basis, capping the maximum amount you can transfer into your account within the chosen timeframe. Loss limits work similarly, restricting the total amount you can lose over a specified period. Session time limits allow you to set a maximum duration for each gaming session, after which you will receive a notification reminding you of the time spent and the option to end your session. All limits can be configured through your account settings at any time.
Reductions to your deposit, loss, or session limits take effect immediately, providing you with instant protection. Increases to these limits, however, are subject to a mandatory 24-hour cooling-off period before they become active. This delay is intentionally designed to prevent impulsive decisions and give you time to reconsider whether the increase is truly appropriate. We also offer reality check notifications that display at customisable intervals during gameplay, showing you a summary of your session duration, total bets placed, and net wins or losses, so you always have a clear picture of your activity.
Recognising Problem Gambling
Problem gambling can develop gradually, and it is not always easy to recognise when recreational play has crossed the line into compulsive behaviour. Common warning signs include spending more time or money on gambling than you can afford, borrowing money or selling possessions to fund gambling, feeling anxious, irritable, or restless when not gambling, repeatedly trying to win back losses by increasing your bets, neglecting work, family, or personal responsibilities due to gambling, and lying to friends or family about the extent of your gambling activity.
If you recognise any of these behaviours in yourself or someone you know, we urge you to take action immediately. Start by using the self-exclusion and limit-setting tools available in your True Fortune Casino account. Speak to a trusted friend, family member, or professional counsellor about your concerns. You are not alone, and effective help is available through the support organisations listed below. Early intervention is the most effective way to prevent gambling from escalating into a serious problem, and seeking help is a sign of strength, not weakness.
UK Support Organisations
The United Kingdom has some of the most comprehensive gambling support services in the world, and we strongly encourage any player experiencing difficulties to make use of these free, confidential resources. GamCare is the leading provider of information, advice, and support for anyone affected by gambling, and they can be reached on their National Gambling Helpline at 0808 8020 133, available seven days a week, or online at www.gamcare.org.uk where they also offer live chat and forum support. BeGambleAware provides a wealth of resources and tools to help you understand and manage your gambling, and their services are accessible at www.begambleaware.org including a self-assessment tool and treatment directory.
GamStop at www.gamstop.co.uk operates the UK national self-exclusion scheme, allowing you to restrict your access to all UKGC-licensed gambling sites for a chosen period of 6 months, 1 year, or 5 years. While True Fortune Casino operates under a Curaçao licence rather than a UKGC licence, we fully support the principles of GamStop and recommend it to players who wish to limit their exposure to gambling across multiple platforms. Gambling Therapy at www.gamblingtherapy.org provides free, multilingual online support including live chat, email counselling, and peer support forums. For dispute resolution, the Independent Betting Adjudication Service (IBAS) at www.ibas-uk.com offers free, independent adjudication for gambling-related complaints.
Underage Gambling Prevention
True Fortune Casino strictly prohibits anyone under the age of 18 from registering an account, depositing funds, or participating in any gambling activity on our platform. We carry out rigorous age verification checks as part of our KYC process and reserve the right to request proof of age at any time. If we discover that an underage individual has gained access to our platform, their account will be immediately suspended, all transactions reversed, and any winnings voided. We also recommend that parents and guardians install filtering software such as Net Nanny, Cybersitter, or Qustodio on shared devices to prevent minors from accessing gambling websites.
