Welcome to True Fortune Casino, operated by TrueBet Entertainment under the authority of a Curaçao eGaming licence. By accessing our website at casinotruefortune.org.uk, creating an account, or placing any wager, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and TrueBet Entertainment, governing every aspect of your use of our platform, including account registration, deposits, withdrawals, bonus participation, and gameplay across all casino products we offer.
We strongly encourage you to read these Terms and Conditions carefully before using any of our services. If you do not agree with any provision outlined below, you must refrain from using our website and close your account immediately. We reserve the right to update these terms at any time, and continued use of our platform following any amendment constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of any changes that may affect your rights and obligations as a registered player.
1. General Provisions
True Fortune Casino is operated by TrueBet Entertainment and holds a valid licence issued by the Curaçao eGaming Authority, permitting us to offer online casino services to eligible players worldwide. Our platform is intended exclusively for individuals who are at least 18 years of age, or the minimum legal gambling age in their respective jurisdiction, whichever is higher. By registering an account and using our services, you confirm that you meet this age requirement and that online gambling is legal in the territory from which you access our website.
These Terms and Conditions apply to all activities conducted through casinotruefortune.org.uk, including but not limited to account registration, financial transactions, bonus participation, game play, and interactions with our customer support team. We operate in accordance with all applicable laws and regulations under our Curaçao licence. Players residing in jurisdictions where online gambling is prohibited or restricted are not permitted to register or play at True Fortune Casino, and it remains your sole responsibility to ensure compliance with local laws before using our services.
2. Account Registration and Security
Each individual is permitted to maintain only one account at True Fortune Casino. Creating multiple accounts, whether using different email addresses, payment methods, or personal details, constitutes a serious breach of these terms and will result in the immediate closure of all duplicate accounts and the forfeiture of any associated balances or pending withdrawals. During registration, you must provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address, email address, and telephone number. We reserve the right to verify this information at any time through our identity verification procedures.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any associated authentication methods. True Fortune Casino will not be held liable for any losses, damages, or unauthorised transactions resulting from your failure to protect your login details. If you suspect that your account has been compromised, you must contact our support team at [email protected] immediately. We strongly recommend using a unique, strong password and enabling any additional security features we may offer to protect your account from unauthorised access.
3. Deposits and Withdrawals
True Fortune Casino supports a range of secure payment methods for both deposits and withdrawals, including major credit and debit cards, e-wallets, bank transfers, and selected cryptocurrency options. All deposits are processed instantly or within a few minutes, depending on the payment method chosen. Withdrawals are subject to a processing period of up to 48 hours for verification and approval. We enforce daily withdrawal limits of £2,500 and monthly limits of £10,000, which may vary based on your account status and VIP level. All financial transactions are conducted in British Pounds (GBP) unless otherwise specified in your account settings.
Before processing your first withdrawal, and at any subsequent point we deem necessary, you will be required to complete our Know Your Customer (KYC) verification procedure. This involves submitting valid government-issued photo identification, proof of address dated within the last three months, and proof of payment method ownership. Failure to provide the requested documentation within 14 days may result in the suspension of withdrawal requests and potential account restrictions. We reserve the right to withhold funds if we reasonably suspect fraudulent activity, money laundering, or any breach of these terms, pending a full investigation by our compliance team.
4. Bonus Terms and Conditions
True Fortune Casino offers a variety of promotional bonuses and rewards to enhance your gaming experience. Unless otherwise stated in the specific promotion's terms, all bonuses are subject to a wagering requirement of 35 times (x35) the bonus amount before any winnings derived from the bonus can be withdrawn. Different game categories contribute at varying rates towards meeting wagering requirements: slots contribute 100%, table games contribute 10%, and live dealer games contribute 5%. Video poker and certain specialty games may be excluded from bonus play entirely, and any wagers placed on excluded games will not count towards your wagering progress.
Bonus funds are valid for a period of 30 days from the date of activation, after which any remaining bonus balance and associated winnings will be automatically forfeited. Stacking multiple bonuses simultaneously is not permitted; you must complete the wagering requirements of an active bonus or forfeit it before claiming a new one. True Fortune Casino reserves the right to revoke bonus funds and void associated winnings if we detect any form of bonus abuse, including but not limited to irregular betting patterns designed to circumvent wagering requirements, use of multiple accounts, or collusion with other players. Maximum withdrawal from bonus winnings is capped at 10 times the original bonus amount unless stated otherwise.
5. Game Rules and Fair Play
All games available at True Fortune Casino are powered by certified Random Number Generators (RNG) that have been independently tested and verified by accredited third-party auditing firms. This ensures that every outcome is entirely random, fair, and free from external manipulation. We source our games exclusively from reputable, licensed software providers who adhere to the highest standards of integrity and transparency. In the event of any discrepancy between the result displayed on your device and the data recorded on our servers, the server-side game log shall be considered the authoritative and definitive record of the game outcome.
In the unlikely event of a system malfunction, software error, or connectivity interruption during an active game round, any bets placed during the affected session may be declared void at our discretion. If a malfunction occurs after a game result has been determined and recorded on our servers, the recorded result shall stand regardless of what was displayed on your screen. Players are strictly prohibited from exploiting any bugs, glitches, or errors in the software for personal gain. Any player found to be engaging in such conduct will have their account suspended, winnings voided, and may be permanently banned from the platform pending investigation.
6. Responsible Gambling
True Fortune Casino is firmly committed to promoting responsible gambling and providing a safe, enjoyable environment for all our players. We offer a comprehensive suite of player protection tools, including deposit limits (daily, weekly, and monthly), loss limits, session time reminders, cooling-off periods, and self-exclusion options ranging from 24 hours to permanent account closure. You can activate any of these features at any time through your account settings or by contacting our support team directly at [email protected]. Increases to deposit limits are subject to a 24-hour cooling-off period before taking effect.
If you believe that your gambling habits are becoming problematic, we strongly encourage you to seek help from established support organisations. In the United Kingdom, you can contact BeGambleAware at www.begambleaware.org for free advice, or reach GamCare on their helpline at 0808 8020 133 or through www.gamcare.org.uk. For self-exclusion across multiple gambling sites, consider registering with GamStop at www.gamstop.co.uk. Additional support is available through Gambling Therapy at www.gamblingtherapy.org. We take the protection of vulnerable individuals seriously and train our staff to identify and respond to signs of problem gambling with sensitivity and professionalism.
7. Intellectual Property
All content, materials, and intellectual property displayed on casinotruefortune.org.uk, including but not limited to the website design, logos, graphics, text, software, trademarks, trade names, and brand identity, are the exclusive property of TrueBet Entertainment or our licensed partners and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our website without obtaining prior written consent from TrueBet Entertainment. Unauthorised use of our intellectual property may result in legal action and civil or criminal penalties under applicable law.
8. Limitation of Liability
True Fortune Casino and TrueBet Entertainment shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our platform, including but not limited to financial losses incurred through gameplay, technical malfunctions, or service interruptions. While we make every reasonable effort to ensure our platform operates smoothly and without interruption, we do not guarantee uninterrupted, error-free, or secure access to our services at all times. Scheduled maintenance, system upgrades, and unforeseen technical issues may temporarily affect platform availability.
TrueBet Entertainment shall not be liable for any failure to perform its obligations under these terms where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, government actions, power failures, internet outages, third-party service provider failures, or any other force majeure event. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we shall make reasonable efforts to resume normal operations as promptly as possible once the event has concluded.
9. Dispute Resolution
If you have any complaint, concern, or dispute regarding your account, transactions, or any aspect of our services, we encourage you to contact our customer support team in the first instance by sending a detailed email to [email protected]. Please include your account username, a clear description of the issue, and any relevant supporting documentation. Our support team will acknowledge your complaint within 24 hours and aim to provide a resolution within 10 business days. We are committed to handling all complaints fairly, transparently, and in a timely manner.
If you are not satisfied with the resolution provided by our internal complaints process, you have the right to escalate your dispute to an independent Alternative Dispute Resolution (ADR) provider. We recommend contacting the Independent Betting Adjudication Service (IBAS) at www.ibas-uk.com, which provides free, impartial adjudication for gambling disputes. You may also file a complaint with the Curaçao eGaming Authority if you believe we have failed to comply with our licensing obligations. Please note that initiating a dispute resolution process does not preclude your right to pursue legal remedies through the courts if you choose to do so.
10. Amendments
TrueBet Entertainment reserves the unconditional right to amend, modify, update, or replace any provision of these Terms and Conditions at any time and at our sole discretion. Material changes will be communicated to registered players via email notification or a prominent notice on our website. It is your responsibility to review these terms regularly to stay informed of any updates. Your continued use of True Fortune Casino following the publication of amended terms constitutes your acceptance of and agreement to be bound by the revised Terms and Conditions in their entirety.
